E-mail us at email@example.com – we’ll investigate and help you further 🙂 It will be very helpful if you can send us some screenshots of your issue plus as many details as possible.
- I have a problem with the game. Who can help me?
- I have great ideas for the game! How can I share them?
Please just send them directly to firstname.lastname@example.org! We would love to hear them!
- Which devices can I play this game on?
Idle Factory Tycoon is available for devices with Android (version 4.1 and up) and iOS (version 8.0 and up).
- Can I save my game progress? Can I load my progress from my old phone?
Sadly we don’t have a cloudsave feature yet. We are already working on this and will try to release it as soon as possible!
In the meantime, if you uninstall your game or change phones, sadly you will have to start over from the beginning of the game.
- I lost my progress! / I lost my account!
Sadly we don’t have a cloudsave feature yet. We are already working on this and will try to release it as soon as possible!
In the meantime, if you uninstall your game or change phones, sadly you will have to start over from the beginning of the game. Please feel free to contact customer support to discuss your individual case: email@example.com
- Can I move my game from Android to iOS? Or from iOS to Android?
Sadly it’s not possible to transfer your save game from iOS to Android (or vice-versa) as both devices use completely different cloud systems.
- I want to reset my game! How can I do this?
You could try Prestige! This will reset your factory so you have to build everything again, but you keep your Cash, Super Cash and other factories. You then get to rebuild from the beginning, while earning more income than before.
Otherwise, you could uninstall and reinstall the game and then you will start from the beginning because we do not have a cloudsave feature at the moment, and this will delete your old account.
- Do I have to pay to play the game?
No, it’s completely free! However, you can spend money on extra items in the in-game shop if you want.
- I had problems with a purchase! / I want a refund!
If you have purchase problems, please contact us directly as soon as possible: firstname.lastname@example.org
- Where can I get Idle Factory Tycoon coupon codes and how can I use them?
Idle Factory Tycoon coupon codes (Super Cash coupon codes) are given out through regular giveaways on our social media pages so be sure to follow us!
To use your Idle Factory Tycoon coupon code, just go to the settings menu in your game (top right). There you will find the “Got a coupon?” option where you can claim your Super Cash.
- I have a business inquiry / offer to make. Who do I contact?
For business-related inquiries please contact: email@example.com
- When's the next update?
We will update the game every 1-2 weeks. We try to implement features as fast as we can to give you a better gaming experience!
- I don't have the latest update yet. Why?
Updates for Android are delivered with a staged rollout process. This means that some people will get them sooner than others. iOS updates may be a few days later than Android updates. Remeber that you might also have to update your Google Play Store / App Store to see the latest updates.
- How can I update Idle Factory Tycoon?
Option 1: Change your general app update settings so all your updates are completed automatically.
Option 2: Go to your app store and search for Idle Factory Tycoon. Press the update button and, if necessary, pull down the update screen to refresh it.
- How can I change the language? And why isn't my language available yet?
1) Click on the gear icon top right to open the settings menu. Scroll down to ”Languages” where you can click the “Change” button to choose your language.
2) We now support more than 10 languages including English, French, German, Italian, Russian, Spanish and Turkish.
We will implement more languages in the future, but we can’t say exactly when.
- Am I allowed to make a Let's Play?
We’d love to hear what you think about our game, so if you want to share your thoughts in a Let’s Play then please do! If you need more information, have ideas on how to improve the game or maybe even just want to share feedback, feel free to write to us at any time: firstname.lastname@example.org
- I want to collaborate with you / have my content sponsored by you! How can I do that?
For all requests regarding sponsorships and collaborations, please contact us through the site Famebit: https://famebit.com/
- Is this game safe for my child?
Yes it is. Our game has child-friendly ratings on both the Google Play Store and iOS App Store. If you have any concerns about the game for any reason, do not hesitate to contact us at email@example.com
- Can I listen to my own music while playing?
Yes you can! Just mute the in-game music and sound in the game settings menu. Please be aware that you may hear some in-game sound when watching advertisements.
- I can't view any ads! I play on Android.
We would recommend resetting your Advertising Identifier on your device. To do this, open your phone’s settings, tap Google settings, tap Ads, and then Reset Advertising ID. If you are still having problems, let us know: firstname.lastname@example.org
- I can't view any ads! I play on iOS.
We would recommend resetting your Advertising Identifier on your device. To do this, open your phone’s Settings, tap Privacy, tap Advertising, and then Reset Advertising Identifier. If you are still having problems, let us know: email@example.com
- Can I become a beta tester for your game?
Unfortunately, we don’t have beta testers for the game at the moment. However, if you find any problems, bugs or ideas which you want to share, please just let us know: firstname.lastname@example.org
- How do I play Idle Factory Tycoon?
- What is Idle Cash?
Idle Cash is the amount of cash your workers collect for you when you are not actively playing our game. Once you start the game again after a break, you can collect your Idle Cash and it will automatically be added to your normal Cash.
- How can I earn money when the app is closed?
With the managers in your factory shafts, elevator and warehouse, you will automatically earn money even when your app is closed – this is the so-called “Idle Cash”.
Idle Cash is the amount of cash your factory workers collect for you when you are not actively playing our game. Once you start the game again after a break, you can collect your Idle Cash and it will automatically be added to your normal Cash.
- What in-game currencies are there?
Cash: The total amount of money you have in the first factory (General Factory).
Wheel Cash: The total amount of money you have in the second factory (Transport Factory).
Toy Cash: The total amount of money you have in the third factory (Toy Factory).
Sports Cash: The total amount of money you have in the fourth factory (Sports Factory)
Remember: collect money from all factories to increase your Cash!
Idle Cash: The amount of money you earn in a second while the game is closed in the first factory.
The Wheel Idle Cash, Toy Idle Cash and Sports Idle Cash work the same way.
Super Cash: You get this by leveling up your workstations, warehouses and markets and for free every 4 hours in the Shop! It can be spent throughout the entire Idle Factory world.
- How can I get more in-game Cash?
If you want or need more in-game currency, you can either buy through the in-game store or you can participate in our social media giveaways!
Just use the Facebook like-button in our game to follow our page and then you’ll stay up-to-date on the latest giveaways. You can do this by opening your game and taking a look at your Idle Factory Tycoon settings menu (gear icon at the top right of your screen).
- How do I spend my Super Cash?
You can use your hard-earned Super Cash to help you progress faster! You can use it to speed things up across the entire Idle Factory world, for example upgrades and workstation unlocks.
- What do the numbers mean? (1aa, 1ab, 1ac, etc.)
The in-game currency system is set up like this:
K = 1,000
M = 1,000,000
B = 1,000,000,000
T = 1,000,000,000,000
aa = 1,000,000,000,000,000
ab = 1,000,000,000,000,000,000
ac = etc.
We use this system to make big numbers easily recognizable and comparable.
- What are the different boosts for?
Idle Cash Clock: After buying this item you get double Idle Cash forever in all factories.
Production Clock: After buying this item you get double production forever in all factories.
Ad Boost: If you watch adverts via the button at the bottom of the screen, your Cash and Idle Cash in your current factory will increase for a short period of time. This boost is added to your currently active boosts.
If you click on the small i symbol above your Cash or Idle Cash, you will see your currently active boosts.
- What are the Speed and Sales Upgrade Clocks?
You can purchase Speed & Sales Upgrade Clocks/Bells which can be activated in each factory to make your workers work faster for a short period of time. Once activated, there is a cool-down period before you can use them again.
To purchase a clock, go to the Skill Points menu (bottom right next to the map). Here you can buy the Skill Points for the factory you are in, and then purchase the upgrades which unlock the clocks for that factory.
- I watched an ad but didn't receive the boost?
First, check your boost overview. You can open it by tapping the small i symbol above your Cash (at the top of the screen) when a boost is active. If this doesn’t how your ad boost, then please report the ad which caused the problem to our support team and send some screenshots if possible: email@example.com
- How do limited offers work?
Every day you will see different shop offers advertised by little icons on the left of your screen. These offers are only available for a certain amount of time, then they will disappear. You can see the timer counting down to when the offer ends both on the icon and in the shop.
- What are the maximum levels?
You can buy up to 30 workstations in each factory, and each workstation can be leveled up to 800. The market and the warehouse can each be leveled up to 2400.
- How big is the Idle Factory world?
Currently you can play with 4 factories and there will be more in future!
- I used the Prestige function but it didn't let me keep all my Cash! Why?
Whilst you do get to keep your leftover Cash after prestiging a factory, you first have to use some existing Cash to pay for the Prestige reset itself. The cost is displayed at the bottom left when opening the Prestige option.
When activating Prestige for a factory, make sure you will have enough Cash left after paying the Prestige price so that you can build it back up again quickly.
- My factory has started from the beginning but I still have all my Cash! What happened?
You most likely used the game’s “Prestige” feature. This will reset your factory so you play it from the beginning, but it will have a much higher multiplier which means you will earn a lot more money when upgrading the factory again.
- How does the Prestige system work?
Prestige will reset your factory so you play it from the beginning, but it will have a much higher multiplier which means you will earn a lot more money when upgrading the factory again.
Each time you Prestige a factory, you will get an even higher multiplier.
To Prestige a factory, you need to spend some Cash. The cost is displayed on the Prestige pop-up each time.
When you Prestige, you will keep the rest of your Cash (after paying the Prestige fee), plus your Super Cash and other factories.
- What are Skill Points?
Skillpoints come in four types: yellow (Skill Points), bronze (Wheel Skill Points), green (Toy Skill Points), and blue (Sport Skill Points). You can get them in the Skill Points menu (bottom right next to the map).
In the Skill Points menu you can choose how to use the Skill Points you collect. When you spend Skill Points on something here, you will get a specific bonus, for example “”Ad Campaigns generate 10% more income””.
- I'm in the General Factory, how do I get Wheel Skill Points?
Wheel Skill Points can be purchased with Wheel Cash, which can be obtained in the Transport Factory (the 2nd one).
- How can I play with friends?
Currently there are no social features in Idle Factory Tycoon, but we’d love to hear your ideas for what we could add! Send them to firstname.lastname@example.org
- How and why should I unlock the Transport Factory?
The Transport Factory will produce substantially more money for you! And you will still keep your General Factory if you open the Transport Factory, so you can play in both factories.
You need to have 10 workstations in the General Factory, and you need to spend 1.5aa to unlock the Transport Factory on the world map (found by clicking on the icon bottom right).
- My Speed Clock shows a strange number! What happened?
Did you change the time on your phone recently while playing?
Please try turning the time forward again, by however much is displayed in the game (e.g. clock shows 30 hours, turn the time forward 30 hours). If you check the game, this should have fixed the immediate issue.
Then, please turn your device time back to what it currently should be. If you still have problems, contact us at email@example.com
- Where can I see my statistics?
Currently we do not have any Statistics / Overview feature in the game, but we’d love to hear your ideas for how we could add one in future! Send your thoughts to firstname.lastname@example.org
- How can I use one of my products to make something else?
Each workstation has got two white boxes underneath it – one on the left and one on the right. On the right of the workstation itself you can see (and change) which product will be made there.
– To sell the product for money, click on the right-hand white box. Your warehouse workers will then collect it.
– To use the product for making something else, click on the left-hand white box. Your delivery workers will then take it to the other workstations which need it.
- What are the Production Upgrades?
The blueprints icon at the bottom left of your screen shows all of the products you have unlocked. You can upgrade them 5 times to increase the profit you make when you sell them!
Didn’t find an answer?
Having any problems, suggestions, ideas? We would love to hear from you! Feel free to write us anytime and we are going to answer it as fast as we can ☺ email@example.com